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FAQs

I can no longer access my account. What should I do?

If you can't access your account, simply click on "Forgotten password". Then enter the e-mail address for which you need a new password and click on Send. You will receive an e-mail with the procedure for obtaining a new one.

I'd like an advisor to call me back, how do I go about it?

To be contacted by an advisor, simply click on the "Phone" icon next to the search bar and fill in the callback request form. You can also contact us via the following contact form at .

You can also contact our sales department directly by e-mail at equipement@leaderfit.com or by telephone on 02 47 52 66 01.

For greater efficiency, please include your telephone number, e-mail address and department.

How do I get a quote?

To request a quotation, please fill in your shopping cart, then click on the "request a quotation" button after filling in the information required for us to contact you.

Do you sell to private individuals?

Yes, we sell our products to both private and professional customers. Professionals benefit from additional discounts, so don't forget to identify yourself as a professional on your account to automatically benefit when adding items to your basket.

I have a problem with my order, who do I contact?

If you have a problem with your order (tracking, incomplete order, order not received), you can contact one of the following:

- Your direct advisor by telephone to find out more.

- Our after-sales service by e-mail at adv@leaderfit.com or via the contact form at .

To enable us to process your order quickly, please state your complaint precisely, indicating your order number, any problematic references, and your telephone and e-mail details.

How do I make a return?

To make a return, please contact our after-sales service at the following e-mail address: sav@leaderfit.com . You can also contact our after-sales service via the contact form at . Please be sure to include your order number, the references of the items you wish to return, and your telephone number and e-mail address.

How do I modify/cancel my order?

To cancel your order, please contact our after-sales service as soon as possible at the following e-mail address: sav@leaderfit.com . Please be as precise as possible when stating your request, indicating your order number, the references of the items to be added or removed, as well as your telephone number and e-mail address.

What payment methods are available?

You can pay by credit card, PayPal, bank transfer or cheque. Payment by credit card and PayPal enables immediate validation of your order. For bank transfer and cheque payment methods, the order will only be validated on receipt of payment.

How does payment in 4x free of charge work?

When making your payment, you can choose to pay in 4 free instalments. The total amount is then divided into 4 instalments at no extra cost. The option of paying in instalments is available from a minimum order of 500€ (including shipping). A deposit cheque for the full amount of the order will be required to validate the order. Payments will then be made as follows:
- 1st direct debit: within a few days of purchase
- 2nd direct debit: on the anniversary date of the following month
- 3rd direct debit: on the anniversary date of the following month
- Last direct debit: on the anniversary date of the following month

How do I enter a coupon code?

To benefit from your discount code, simply go to your shopping cart and enter the discount code in the appropriate field.

I haven't received my invoice. Is this normal?

Invoices are sent by e-mail within 48 hours of dispatch.

If you have any queries, please do not hesitate to contact our "Sales Administration" department: adv@leaderfit.com .

What is the average shipping time?

The average preparation and delivery time is 72 hours. This time may be extended due to the consequences of the COVID pandemic and your geographical location.

Which carriers are used?

For orders weighing less than 19kg, GLS will handle your order. For orders over 19kg, Schenker will take care of delivery.

My order has been picked up by the carrier and I'm still waiting for delivery. What should I do?

To find out the status of your order, please refer to your carrier's delivery tracking email.

You can also check the status of your order (with your tracking number) directly here: GLS and Schenker .

How can I access my order tracking?

Once your order has been dispatched, you will receive an e-mail or SMS notification from your carrier informing you of the delivery date.

If your order is to be collected from our premises: you will receive an e-mail when your order is ready for collection.

How do I change my delivery address?

You can change your delivery address directly in your customer account settings.

Do you deliver to my country?

We currently deliver to mainland France, Corsica, Belgium and Luxembourg.

If you require delivery to another country, please contact a sales representative on 02 47 52 66 01.

How are delivery charges calculated?

Up to 19kg, you benefit from a single rate for all departments, based on the total weight of your order.

For orders over 19kg, delivery charges are calculated according to your delivery department and the total weight of your order.

How to become an ambassador Leaderfit ' Equipment ambassador?

Do you like our brand, are you a professional in the world of sport or a sports enthusiast and would you like to become an ambassador? You can contact us by e-mail at cloe@leaderfit.com to discuss a potential partnership.

I would like to unsubscribe from Leaderfit Equipment, how do I go about it?

To unsubscribe, simply click on the "Unsubscribe" link in the footer of any e-mail you receive.

I would like to have my personal data deleted. What is the procedure?

Articles 26, 34 to 38 of the French Data Protection Act of January 6, 1978, as amended, allow you to exercise your rights at any time. You can exercise your rights of access, modification and deletion by sending an e-mail to : samir@leaderfit.com or by post to the following address Leaderfit Equipment, 32 Rue Augustin Fresnel, 37170 Chambray-lès-Tours. You can also send us your request by filling in the following form at .

I represent a brand and would like to offer my services. What should I do?

You can contact us by e-mail at the following address cloe@leaderfit.com to discuss a potential joint project.

What are the company's opening hours?

Leaderfit Equipement is open from Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:30.

Where is the company located? Leaderfit ' Equipement located?

Our head office is at 32 rue Augustin Fresnel, 37170 Chambray-lès-Tours.

Do you offer training courses?

We offer training courses under the brand name Leaderfit' Formation . If you're a sports or health professional, or simply want to learn a new trade, we offer training courses in Pilates, Yoga, Meditation, Qi Gong, Relaxation, Entrepreneurship and more. Our catalog is constantly updated to meet your needs and those of the market.

I still have questions >

If you have any further questions, please contact our experts using the following contact forms:

Sales department
After-sales service
Web Marketing